Resident Services Coordinator

Job Responsibilities and Duties

• Promote excellence in resident care through outreach and support to residents and families in collaboration with the nursing department.
• Be resourceful and knowledgeable with the evolving information on assisted living.
• Coordinate resident care conferences with the nursing team.
• Assist in the training of employees; complete staffing, scheduling and timekeeping review, employee recognition, engagement, and assist with performance management by reporting all quality issues to the appropriate department director.

Essential Duties

• Resident Care and Programs
• Partners with the Activities/Life Enrichment staff to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Resident Assistants are actively involved and engaged with the residents through these activities.
• Complete all reports and assessments for EW clients.
• Aid in EW screening and communicate effectively with County Case workers.
• Verify County is updated regarding changes in resident’s status in collaboration with the nursing department.
• Coordinate care conferences with families annually and as needed for changes in status.
• Assist with campus staff schedule to ensure client’s needs are met.
• Update focus residents for the campus and plan appropriate programming.
• Cookordinate with activities appropriate programming and events.
• Oversee resident and community pet issues.
• Mentor staff on appropriate interactions when working with difficult behaviors.
• Follow-up on all non-nursing quality improvement issues/Report all clinical quality improvement issues to clinical director or DON.
• Oversee resident’s personal supplies (including incontinence products).
• Oversee household items in cottages and order when needed.
• Partner with the nurse to ensure that the residents clinical needs are addressed, report changes in condition, and keep open communication with direct care staff.
• Collaborate with the nursing team to ensure excellence in service delivery, safety, hydration, and resident engagement in programming.
• Oversee planning for the family events and services at the Memory Care.
• Partners with Nursing and Dining Service Coordinator to ensure meeting individualized resident needs and preferences; participates in dining experience daily.
• Quality Assurance and Regulatory Compliance
• Ensures that the community follows all federal, state, and local laws and regulations and standards as it pertains to resident care and services.
• Strives for excellent quality care and service delivery.
• Coordinates with the nursing team, appropriate plans of action to correct identified deficiencies in compliance with Gentle Touch Health Initiatives expectations for regulatory compliance.
• Partners with leadership team to ensure and promote community is in compliance with OSHA, Safety and Risk Management policies.
• Affords Campus Administrator with compliance with state laws.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets), and Lockout Tag out procedures.
• Financial Management
• Aids in the presentation and value of Gentle Touch Health Initiatives products and services for our residents, families, and employees and targeted referral sources.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all resident care programs.
• Monitoring and documenting any billing changes needed related to county payment or service credit.
• Training, Leadership and Employee Development
• Cooperate with the Director of Nursing the management of the department, including but not limited to: recruiting, hiring, training of new staff.
• With the Director of Nursing develops a working knowledge of state regulations, ensures compliance through supervising and coaching employees.
• Completes employee staffing and scheduling according to operational and budgetary guidelines.
• Holds team accountable by corrective actions when necessary and documents and/or reports to appropriate department head.
• Attends regular meetings as directed by the Campus Administrator.
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
• Completes all training required by the state or other regulating authorities including ongoing training per regulations.

Qualifications

• College degree preferred or direct experience working in related senior area.
• One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling preferred.
• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests.
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Competent in organizational, time management skills.
• Demonstrates good judgment, problem solving and decision making skills.
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.
• Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times.

Physical Requirements

• Must be able to frequently perform tasks such as, but not limited to, those listed:
• Move, push, pull and/or lift objects weighing 10 to 40 pounds, occasionally up to 70 lbs.
• Use hands and arms for simple grasping, pushing and pulling.
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects.
• Walk and/or stand for prolonged periods of time.
• Speak clearly and make self understood in face-to-face interactions.
• See objects closely to read directions, instructions, etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor.
• The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.
• Gentle Touch Health Initiatives is an at-will employer.
• This job description is a guideline and does not constitute a written or implied employment contract.
• GTHI is an EO Employer/Vets/Disabled.