Resident Services Coordinator
About the role
The Resident Services Coordinator is responsible for supporting the Assistant Property Manager with various administrative duties, fostering resident retention, and performing duties typically associated with a Leasing Coordinator.
Responsibilities
- Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
- Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
- Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
- Schedule move-in and moves out inspections with residents.
- Assist with managing all move-in and move-out calendars while keeping management software up to date.
- Cook up move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
- Schedule freight elevator for move-ins and move-outs.
- Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
- Aid residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.
- Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
- Shop competitive properties.
- Aid in company/vendor sponsored resident events.
- Aid in community wide e-blasts, residential notices, and elevator displays.
- Maintain exceptional standards of leasing office, tour path, and model apartments.
- Review unit turn requirements with supervisor prior to move-ins.
- Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
- Prepare and distribute move-in gifts for all new residents moving in.
Requirements
- High School Diploma or equivalent required.
- Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
- Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties.
- Excellent interpersonal, oral, and written communication skills.
- Excellent writing, proofreading, and editing skills.
Qualifications
- None specified.
Skills
- None specified.
Benefits
- Referral program
- Employee Discount Program
- 401(k) Employee Match
- 50% employee discount on our hotel properties
- Free employee parking spot or public transportation partial reimbursement
- Residential housing discount after 1 year of continuous employment
- Annual education allowance of up to $1,000 after 1 year of continuous employment
Pay
$23-26 per hour
Schedule
N/A
Company Information
Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
How to Apply
Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.