Resident Services Coordinator

About the role

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

Responsibilities

• Provide counseling and referral services to increase housing stability
• Develop and implement individualized housing plans for participants
• Coordinate with other service providers and community agencies to ensure participants access to necessary resources
• Assist residents in retaining housing and maximizing independence and self-sufficiency
• Provide referrals for further assessment/treatment services as needed
• Collaborate with property management to foster a sense of community among residents
• Document and report on participant progress and needs
• Perform crisis intervention as needed

Requirements

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience
• One year of case management experience providing services to homeless or low-income individuals and/or families
• Valid California Driver's License and current auto insurance, along with a clean DMV record
• Experience using personal vehicles and driving for transportation of participants when required
• Flexible work schedule, including some weekends and evenings

Qualifications

• Excellent verbal & written communication, organizational, and time management skills
• Strong analytical and problem-solving skills with meticulous attention to detail
• Ability to work well independently and collaboratively with teams
• Experience using data collection software for documenting and reporting requirements
• Able to take initiative, be flexible, have self-motivation, and respond effectively in stressful situations
• Basic knowledge and understanding of applicable federal, state, and local laws
• Proficiency in Microsoft Office programs, systems, and platforms
• Ability to learn and use required mobile devices and business-related applications
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts

Skills

• Excellent verbal & written communication
• Organizational and time management skills
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Ability to work independently and collaboratively
• Data collection and reporting proficiency
• Initiative and flexibility
• Emotional intelligence and cultural humility

Benefits

• $28.85 per - $30.50 per hour
• 100% paid health benefits for employees
• 31 PTO / Holidays per year
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission-driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties