Resident Services Coordinator
Position Summary
The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performs a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.
Responsibilities
Oversee all aspects of the resident experience
Offer a professional, yet friendly, atmosphere in the leasing office
Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
Contact and follow up on renewals, new residents, and work orders
Answer and handle incoming issues from current residents always offering excellent service
Create a renewal program to optimize leas renewals and decrease resident turnover
Create ideas for marketing and events and assist in successful execution of these events
Plan fun activities for residents
Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
Perform other duties and projects as assigned by manager
Education And Experience
A high school diploma or equivalent
One year of related experience
Knowledge of property operations, marketing principles and practices
Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques
Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources
Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
Ability to communicate effectively verbally and in writing
Qualifications
Physical Requirements: May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment
This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
The office is an open setting which may include bright lights, constant noises and distractions
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment Information
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify.