Resident Services Coordinator

Responsibilities

Provide individualized assistance to residents by identifying and connecting them to appropriate services,
Educate residents and their families on community services, eligibility criteria, and application processes,
Emphasize wellness, lease compliance, and tenant rights.
Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
Maintain accurate and confidential resident files, service logs, and incident reports;
Prepare quarterly service summaries and performance outcomes.
Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
Collaborate with property management to plan and distribute monthly events calendars.
Develop volunteer programs to enhance service delivery and resident involvement.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred;
• Relevant work experience may substitute;
• At least 2 years of experience in resident/social service programs (preferably in affordable housing);
• Strong knowledge of local community resources and federal/state programs;
• Excellent interpersonal, organizational, and problem-solving skills;
• Proficiency in Microsoft Office and web-based reporting systems;
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally;
• A strong passion for social action, delivery of quality services and the preservation of affordable housing;
• Demonstrated ability to take full ownership of projects and outcomes, prioritize precision and attention to detail, approach challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance;
• Foster collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.