Patient Services Coordinator

Key Responsibilities

• Warmly greet patients, visitors, and family members in a professional and timely manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork to patients and assist with completion as needed.
• Collect, verify for completeness, and scan/file all patient forms.
• Update and maintain accurate patient demographics and insurance information.
• Collect co-pays and outstanding balances; issue receipts.
• Answer all incoming telephone calls promptly and courteously.
• Screens calls, respond to routine questions, route calls to proper personnel, or take accurate messages.
• Page clinic staff as needed and relay messages clearly and promptly.
• Record cancellations and missed appointments; reschedule appointments and notify appropriate staff.
• Schedule outside consults and procedures as ordered by physicians.
• Schedule CT (CAT) scans and PET scans after insurance approval.
• Maintain chart messages and assigned queues.
• Scan and copy updated insurance cards.
• Provide general administrative support including scanning, filing, and maintaining lobby organization.
• Ensure adequate stock of forms and office supplies.
• Comply with HIPAA, state, and federal guidelines regarding patient confidentiality and records.

Minimum Qualifications

• A high school diploma or equivalent required.
• At least 18 months of medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong adaptability—ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.