Resident Services Coordinator

Who we need:

The Resident Services Coordinator is a full-time position that plays a pivotal role in enhancing the living experience for residents at Arborview Apartments, located in Allentown, PA. This position is responsible for fostering a sense of community by organizing events, addressing resident concerns, and ensuring that all services meet the highest standards of quality. The coordinator will act as a liaison between residents and management, facilitating communication and resolving issues promptly. By implementing resident feedback and promoting engagement, the coordinator will contribute to tenant satisfaction and retention. Ultimately, this role is essential in creating a welcoming and supportive environment that encourages residents to thrive.

What you’ll do:

• Develop and implement community programs and events that promote resident engagement and satisfaction.
• Start and complete Reasonable Accommodations for all residents.
• Serve as the primary point of contact for residents, addressing inquiries, concerns, and requests in a timely manner.
• Open and Close Work Orders submitted by residents.
• Collaborate with property management to ensure that all resident services are delivered effectively and efficiently.
• Maintain accurate records of resident interactions and feedback to inform future initiatives and improvements.
• Keep files locked, and update files as needed.
• Conduct regular surveys and assessments to gauge resident satisfaction and identify areas for enhancement.

What we’re looking for:

• Experience in event planning or community outreach.
• Familiarity with property management software and tools.
• Knowledge of local resources and services available to residents.
• Excellent communication and interpersonal abilities, which are essential for building relationships with residents and addressing their needs effectively.
• Organizational skills are crucial for planning and executing community events that foster engagement and satisfaction.
• Familiarity with property management software will aid in maintaining accurate records and streamlining communication.
• Problem-solving skills will be utilized daily to resolve resident concerns and improve service delivery.
• High school diploma or equivalent; a degree in hospitality, business administration, or a related field is preferred.
• Proven experience in customer service or community engagement roles, preferably in a residential or property management setting.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse resident populations.

What we can do for you!

• Barkan offers a competitive compensation and benefits package to full-time employees that includes:
• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program

About the role:

Barkan is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.