Resident Services Coordinator

Responsibilities

• Build positive relationships with residents and encourage participation in programs and services.
• Conduct resident outreach through phone calls, door-to-door visits, and in-person engagement.
• Connect residents to community resources, workforce development opportunities, supportive services, and educational programs.
• Maintain records of resident contacts, referrals, and follow-up activities.
• Aid in planning, promoting, and implementing community programs, workshops, and special events.
• Coordinate enrichment activities for youth, adults, and seniors.
• Recruit participants and support volunteer involvement.
• Assist with program setup, supervision, and cleanup.
• Supervise youth during community center activities, field trips, and special events.
• Help maintain a safe, positive, and inclusive environment for all participants.
• Assist residents with basic computer skills, email setup, online applications, job searches, and internet use.
• Monitor and support the community computer lab and technology center.
• Ensure equipment is functioning properly and report maintenance needs.
• Provide reception coverage, answer phones, greet visitors, and respond to resident inquiries.
• Track attendance and maintain participant records.
• Assist with data entry, scheduling, reporting, and other administrative tasks.
• Help maintain a clean, organized, and welcoming community center.

Qualifications

• A high school diploma or equivalent required.
• Customer Service or Community Engagement Experience preferred.
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, web-based reporting systems, and other technology skills.
• Ability to work effectively with residents of diverse backgrounds and ages.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services, and the preservation of affordable housing.
• Demonstrated ability to take full ownership of projects and outcomes, prioritize precision and attention to detail, and approach challenges with grit, resilience, and proactive problem-solving.
• Fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.