Resident Service Coordinator - South Shore, Alameda

About the role

Coordinates all resident functions and activities including orienting residents to the property, assisting with utility set-up and delivery of packages, handling resident issues, scheduling activity center rentals, processing work orders, inspecting buildings and grounds, and preparing weekly maintenance reports.

Responsibilities

• Orients residents to the property
• Assists with utility set-up and delivery of packages
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests
• Schedules activity center or clubhouse rentals, maintains contracts, and collects applicable fees
• Processes work orders for the maintenance department, ensuring they are completed timely and accurately, and contacts the resident to determine satisfaction
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items needing repair

Requirements

• 20% Housing Discount - Greystar Standard
• 1 - 2 years of related experience

Qualifications

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. They must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Skills

N/A

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Generous Paid Time off
• Onsite housing discount at Greystar-managed communities
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
• Charitable giving program and benefits

Pay

The hourly range for this position is $24.00 - $27.00 (Alameda)

Schedule

Schedule: Tuesday to Saturday; 9:00am to 6:00pm