Resident Service Coordinator

Job Summary

The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC ensures resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.

Responsibilities

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Create relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Aid residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities).
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with the property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Process reasonable accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Requirements

• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, or FamilyMetrics is a plus.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Qualifications

• Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.

Benefits

• Health & Wellness Benefits: Quality medical, dental, and vision coverage, HSA/FSA options, 13 paid holidays per year, vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Work-Life Balance: 13 paid holidays per year, vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retail Planning: 401k program with a company match.
• Retirement Planning: 100% Company-Paid Life Insurance.
• Employee Assistance Program (EAP): Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Pay

$60,000 - 66,000 per year

Schedule

Regular, full-time position.