Resident Service Coordinator

Job Description

Atlantic Pacific Companies is seeking an experienced and highly motivated Apartment Resident Service Coordinator for our Affordable Communities of 332 units in San Antonio, TX. The position requires commuting between The Bristol, Vista Pointe at Wild Pine, Vista at Interpark, and Vista at Everest.

What You Will Do

• Support the Assistant Property Manager with renewals, rent collection, service requests, resident communication, and other administrative duties.
• Foster resident retention through exceptional day-to-day interactions via in-person, phone, and email communication, encouraging positive online reviews.
• Take ownership of resident concerns with a solutions-oriented approach and timely support from management.
• Schedule and conduct move-in and move-out inspections, ensuring quality and resident satisfaction.
• Coordinate move-in orientations, promoting a positive resident experience.
• Manage inventory of leasing and management products such as collateral and move-in amenities.
• Perform duties of a Leasing Coordinator as needed, supporting the property.
• Cookinate company/vendor-sponsored resident events and community-wide communications.
• Maintain high standards for leasing office appearance, tour paths, and model apartments.
• Review unit turn requirements and conduct final inspections before move-ins.
• Provide move-in gifts for new residents and ensure exceptional customer service to all residents, vendors, and colleagues.
• Handle resident issues, conflicts, and complaints professionally, escalating to management when necessary.
• Comply with company policies and procedures, safety regulations, and applicable laws.
• Participate in company training programs related to accounting, fair housing, marketing, and customer service.
• Perform other duties as required.

Qualifications

• A High School Diploma or equivalent
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong interpersonal skills and business vocabulary to represent the company effectively
• Excellent oral and written communication skills
• Strong writing, proofreading, and editing abilities

Benefits

Atlantic Pacific Companies is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.