Resident Service Coordinator

About the role

The Service Coordinator I position at National Church Residences- All Divisions is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. Under the supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator prioritizes a person-centric model of service delivery.

Responsibilities

• Serves as a liaison to community agencies and seeks out new services available to eligible individuals.
• Identifies low-cost service providers and negotiates discounts.
• Maintains documentation of participant's use of services from community agencies.
• Manages the provision of supportive services where appropriate.
• Develops and maintains a Resource Directory of state and local service providers.
• Organizes educational events and promotes participant engagement.
• Engages volunteers within the community and/or property.
• Assists participants in building informal support networks.
• Conducts telephonic and/or in-person participant assessments and screenings.
• Collaborates with care and service colleagues to achieve participant goals.
• Provides quality customer service to all eligible individuals.
• Affords participants access to desired community services.
• Adheres to a follow-up and monitoring schedule.
• Completes timely electronic and written documentation within required systems.
• Completes Care Plans and monitors plans with participants.
• Submits documentation needed for funders and quality performance reports.

Requirements

• High School Diploma or GED required.
• A bachelor’s degree in social work or a related field preferred.
• Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.

Qualifications

• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web.
• Physical Activities and Requirements: Occasional lifting up to 26-50 lbs., standing, walking, stooping, pushing, pulling, occasional climbing, occasional driving.
• Mental Activities and Requirements: Reasoning ability, mathematics ability, language ability, and acceptable working conditions.

Skills

• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web.

Benefits

National Church Residences offers competitive benefits including health insurance, retirement plans, paid time off, and more.

Pay

The salary range for this position is $X - $Y per hour, depending on experience and qualifications.

Schedule

The Service Coordinator I position is typically full-time, with scheduled hours ranging from 40 to 80 per week.