Resident Service Coordinator
Summary Of Responsibilities
The Resident Service Coordinator acts as a vital link between departments and the property management team, ensuring that homes meet high standards, managing vacant inventory, and fostering meaningful connections with residents. This is a field-based position requiring frequent driving. A company-issued fleet vehicle will be provided.
- Facilitate engaging move-in orientations for new residents, showcasing home features and benefits.
- Provide essential information for a positive move-in experience and ensure residents feel welcomed and confident in their new home.
- Carry out light cleaning both inside and outside the property to enhance its appeal.
- Perform routine light maintenance tasks, such as changing light bulbs and air filters.
- Execute thorough audits of products and inventory.
- Conduct routine inspections, including bi-weekly assessments of vacant inventory.
- Effectively manage lockbox access and conduct occupancy checks.
- Perform various tasks like making utility payments in person and delivering documents to local municipalities.
- Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other relevant laws.
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Indoor and outdoor work in all types of weather conditions.
- Sit or stand for several hours at a time and climb up and down stairs multiple times each day.
- Interact with the public.
- Travel throughout assigned markets.
- Work weekends, overtime, and holidays as needed.
Working Conditions
- Sitting or standing for several hours at a time.
- Climbing up and down stairs multiple times each day.
- Interacting with the public.
- Traveling throughout assigned markets.
- Working weekends, overtime, and holidays as needed.
Education & Experience
- High School diploma or equivalent.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Valid driver’s license.
- Knowledgeable of water valves, circuit breakers, and other home basics.
- Knowledgeable of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Preferred Education & Experience
- Experience using Yardi or similar property management program.
- Experience with property management principles.
- Experience working in a customer service or sales role.
- Experience working in a fast-paced, high-growth company.
- Proficiency in Spanish, both reading and writing.
Skills
- Active Listening
- Critical Thinking
- Negotiation
- Persuasion
- Social Perceptiveness
- Time Management
- Speaking
- Writing
Work Styles & Behaviors
- Dependability
- Attention to Detail
- Cooperation
- Adaptability/Flexibility
Equal Opportunity Employer
FirstKey Homes is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information, or any other legally protected classification or status.