Resident Service Coordinator- Residential Services

What You’ll Be Doing

• Manage a caseload of senior tenants, focusing on housing retention, emotional well-being, and social integration.
• Provide monthly in-home assessments of tenants' social and emotional needs; evaluate functioning, monitor risk, and update case plans accordingly.
• Aid formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
• Develop and implement comprehensive case plans, including individual and family counseling to resolve tenancy and personal issues.
• Screen for eligibility and assist tenants with applications for appropriate benefits and entitlements.
• Facilitate tenant participation in group meetings and recreational activities to build informal support networks with family, friends, and neighbors.
• Connect tenants to legal aid, primary care, and mental health services; educate residents on their rights, obligations of tenancy, and service availability.
• Consult with supervisors regarding high-risk tenants or those at risk of eviction; report on common problematic themes or patterns within the tenant community.

What You’ll Need

• Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
• Experience: Minimum of one year of relevant experience is required.
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
• Communication: Excellent interpersonal and multitasking skills; Bilingual English/Spanish is preferred.
• Core Values: Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse community.

Benefits

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Work Style: Flexible hybrid work environment and ongoing professional development opportunities.

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.