Resident Service Coordinator- Residential Services

What You’ll Be Doing

• Manage a caseload of senior tenants, focusing on housing stability, emotional well-being, and social integration.
• Provide monthly in-home assessments to evaluate the social and emotional needs of tenants; monitor risks and update case plans accordingly.
• Aid formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
• Develop written case plans, screen for benefit eligibility, and provide advocacy to secure entitlements.
• Offer individual and family guidance to resolve personal or tenancy-related issues.
• Facilitate tenant engagement through group meetings, recreational activities, and the development of informal support networks.
• Refer tenants to legal aid, primary care, mental health services, and volunteer opportunities.
• Consult with supervisors regarding high-risk tenants to prevent evictions and address problematic behavioral patterns.
• Train tenants on their rights and obligations of tenancy, as well as available health and welfare resources.

What You’ll Need

• Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
• Experience: Minimum of one year of relevant experience.
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
• Communication: Excellent interpersonal skills with the ability to communicate concisely; Bilingual English/Spanish preferred.
• Core Values: Ability to understand and appreciate the role of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse population.

Benefits

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Professional Growth: Opportunities for learning and career advancement in a mission-focused environment.

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.