Resident Service Coordinator- Residential Services

What You’ll Be Doing

• Manage a caseload of senior tenants, focusing on housing stability, emotional well-being, and social integration.
• Provide monthly in-home assessments to evaluate the social and emotional needs of tenants; monitor risks and update case plans accordingly.
• Aid formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
• Develop written case plans, screen for benefit eligibility, and provide advocacy to secure entitlements.
• Offer individual and family guidance to resolve personal or tenancy-related issues.
• Facilitate tenant engagement through group meetings, recreational activities, and the development of informal support networks.
• Refer tenants to legal aid, primary care, mental health services, and volunteer opportunities.
• Consult with supervisors regarding high-risk tenants to prevent evictions and address problematic behavioral patterns.
• Train tenants on their rights and obligations of tenancy, as well as available health and welfare resources.

What You’ll Need

• Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
• Experience: Minimum of one year of relevant experience.
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
• Communication: Excellent interpersonal skills with the ability to communicate concisely; Bilingual English/Spanish preferred.
• Core Values: Ability to understand and appreciate the role of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse population.