Resident Service Coordinator

About the role

Overview Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery
• Collaborate with property management to plan and distribute monthly events calendars
• Develop volunteer programs to enhance service delivery and resident involvement

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute
• At least 2 years of experience in resident/social service programs (preferably in affordable housing)
• Strong