Resident Service Coordinator

About the Role

The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC ensures resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on‑site opportunities for residents, and working one‑on‑one with residents to assist them in achieving their goals and maintaining housing stability.

Responsibilities

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives, including implementation of required contracts.
• Assist residents at multifamily properties (individuals and families) and senior properties (elders and non‑elderly residents with disabilities), supporting independent living through collaboration with wellness nurses/health‑care agencies on health concerns such as fall prevention, nutrition, grief and loss, medication management, incontinence, healthy weight loss, brain health, and general social‑emotional wellbeing.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with the property management team to develop program budgets that reflect the needs of the resident population and comply with program finance obligations.
• Create consistent outreach and communication with residents, including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls, and door‑knocking.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Process Reasonable Accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Knowledge, Skills, and Abilities

• Experience working with older adults and issues relating to isolation, health and wellness, and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education, and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including residents, senior staff, volunteers, interns, and community partners.
• Ability to collect, track, and understand data in order to assess programs and partnerships and inform strategies.
• Proficiency with technology and an interest in learning how to integrate new technology‑based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, problem‑solving, and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual in English and the dominant language of minority communities (e.g., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian) is a plus.

Education & Experience

Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3‑5 years’ equivalent work experience providing services in a housing/multi‑family environment, or a private, non‑profit social service organization serving youth and families, seniors, and people with disabilities.

Compensation

$47,000 – $54,000 annual salary. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Company Overview

Founded in 2004, Beacon Communities LLC is a privately‑owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties, including affordable, market‑rate, and mixed‑income housing. Its developments range from new construction to historic adaptive reuse to renovation of existing housing. At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that contribute to the vitality of our cities and towns, serving a diverse cross‑section of society. Our communities are healthy and vibrant because they are planned with care, consideration, and compassion.

Benefits

• Health & Wellness: quality medical, dental, and vision coverage; HSA/FSA options.
• Work‑Life Balance: 13 paid holidays per year; generous paid time off including vacation, personal, sick, wellness, summer flex, volunteer days, and early‑close Fridays.
• Retirement planning: 401(k) program with company match.
• 100% company‑paid life insurance; affordable voluntary options for additional life, critical illness, hospital care, or accidental injury coverage.
• Access to an Employee Assistance