Resident Relations Coordinator - Moment

About the role

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current/perspective residents with a welcoming, positive attitude. This role supports Moment, a 222-unit market rate property in downtown Minneapolis.

Responsibilities

• Welcome and greet residents, visitors, and company personnel visiting the office.
• Answer phone calls within three rings and direct them to the proper person/department.
• Provide residents with information to answer questions and resolve concerns.
• Ensure resident needs are met by providing directions, explaining documents.
• Lead resident event coordination, planning, and execution.
• Survey current residents and prospects for desired services.
• Deliver resident notices for facility upgrades, construction, and resident relocation requirements.
• Assist with resident retention program development.
• Assist residents with Tax Credit compliance paperwork required per their lease.
• Partner with teams to enter new Work Order requests from residents and/or staff.
• Aid leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Perform office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assist with Resident move in/out scheduling inspection and follow up to close out files as needed.
• Keep Property Manager informed at all times in the areas of resident complaints, suggestions for improvement of property performance, potential property liabilities or hazards, etc.
• Manage property calendar and email inbox ensuring communication is responded to or forwarded to the correct person/department.
• Maintain key log for all vendors, visitors, etc.

Requirements

• Ability to communicate effectively with residents and perspective residents (written and verbal).
• 1-3 years of previous receptionist and/or administrative assistant experience required; experience in leasing / property management preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and positive attitude.
• Able to work independently; to prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.

Qualifications

• Passion for the mission, vision, and values of Sherman Associates.

Skills

• Effective communication skills.
• Administrative and organizational skills.
• Customer service orientation.
• Problem-solving abilities.

Benefits

• Medical, dental and vision insurance plans.
• Employer-paid short term disability.
• Employer-paid life insurance.
• Voluntary accident & critical illness; hospital indemnity; long-term disability; pet insurance.
• Employee assistance program.
• Fully vested 401k company match program.
• 9 Paid holidays and competitive PTO program.
• Sherman Associates' Starbucks and Hotel discounts.

Pay

$20/hour + commission/bonus eligibility.

Schedule & Hours

This role supports Moment, a 222-unit market rate property in downtown Minneapolis. Schedule & Hours: Thursday-Monday, from 4 pm - midnight.