Customer Relations Representative - State Farm Agent Team Member

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Aid in customer retention strategies.
• Cook with other departments to ensure customer satisfaction.

Requirements

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

About the Role

I opened my State Farm agency in January 2007 as a scratch agent, meaning I built my business from the ground up with no assigned policyholders. Today, I have a strong, close-knit team, including two full-time members, one part-time in-office (my wife, Sally), and another part-time remote team member.

ROLE DESCRIPTION

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in historic downtown La Grange, KY.
• Our office is open 9:00 - 5:00.
• I have been a State Farm agent since 2007.
• I am a proud graduate of the United States Naval Academy.

Pay

Competitive salary

Schedule

Flexible schedule

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Skills

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Benefits

None specified

Schedule

Flexible