RESIDENT MANAGER-ROBERTSON

Description

Assist in coordinating the treatment program effectively and efficiently.

Responsibilities

• Answer telephone in a courteous, respectful, and polite manner.
• Document phone calls and nature of calls in log with date and time.
• Stay awake and alert at all times.
• Make head count no less than once every hour and document it in log.
• Notify program director or counselor if any client elopes, requires discharge for inappropriate behavior, or is involved in a problem situation outside the scope of authority and discretion of Resident Manager.
• Document in log information of events, activities, and problems occurring during shift, especially any occurrence falling within the Department of Mental Health Operational Standards' definition of a Serious Incident.
• Enforce house policies in a professional manner at all times.
• Conduct fire and evacuation drills when requested by program director.
• Properly observe and record the self-administration of medication by residents as directed.
• Ensure the safety and welfare of clients at all times.
• Treat individuals receiving services, family members, staff, volunteers, visitors, government agencies, and the general public with respect, dignity, and courtesy at all times.
• Conduct yourself in a manner which leaves a favorable impression with the public.
• Adhere to all Department of Mental Health Standards, Division of Medicaid Standards, and maintain respect for all other Life Help policies, procedures, and management decisions.
• Respect and uphold the confidentiality of individuals receiving services, their family members, colleagues, and any sensitive situations arising within the agency.
• Refrain from malicious gossip at all times.
• Participate in all training required for your specific position and by the agency at large.
• Perform other specific duties as assigned by your supervisor/manager/coordinator.
• Demonstrate leadership ability, organizational skills, and interpersonal skills, and work harmoniously with other personnel.

Note: Exposure to infectious waste, diseases, conditions (including TB, AIDS, Hepatitis), emotionally upset and hostile individuals, and family members may occur.

Qualifications

• High School Diploma or GED.
• Valid Mississippi Driver's License.