Resident Coordinator - Affordable Housing

About the role

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. Key responsibilities include resident engagement, handling files and records, operational support, and maintaining community standards.

Responsibilities

• Serve as the first point of contact for residents with patience and professionalism.
• Listen actively, follow through on what you promise, and help build a community where people feel known and taken care of.
• Work with SAIL's automated file processing and alongside the Business Manager to prepare, review, and complete resident files.
• Collect and follow up on documentation for recertifications.
• Keep records complete, current, and audit-ready.
• Maintain accurate resident records in Yardi.
• Enter and track work orders, renewals, and notices.
• Support leasing, move-in, and recertification processes with accuracy.
• Walk the community regularly, document and communicate issues, and hold to SAIL Standards.
• Coincide with maintenance, compliance, and leadership to resolve issues efficiently.
• Take on progressive responsibility as you build toward Assistant Business Manager.

Requirements

• A genuine interest in serving residents and doing work that matters.
• Strong attention to detail, and the patience to be accurate when the volume is high.
• Warm, clear written and verbal communication, in person, by phone, and by email.
• Comfort with computers and a willingness to learn new systems, including Yardi.
• Willingness to complete Fair Housing training and apply standards consistently.
• A high school diploma or equivalent.
• Any background in service-heavy work: social services, nonprofit, healthcare front office, education, hospitality, or customer service.
• Bilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities.
• Exposure to LIHTC, Section 42, Section 8, or 4d program requirements.
• Willingness to earn COS or TCS certification with SAIL's support.
• No prior property management experience required.

Qualifications

• High school diploma or equivalent.
• Preferred any background in service-heavy work: social services, nonprofit, healthcare front office, education, hospitality, or customer service.
• Bilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities.
• Exposure to LIHTC, Section 42, Section 8, or 4d program requirements.
• Preferred willingness to earn COS or TCS certification with SAIL's support.

Skills

• Attention to detail.
• Patience.
• Communication skills.
• Computer literacy.
• Willingness to learn new systems.
• Willingness to complete Fair Housing training.

Benefits

• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time.
• Structured mentorship and hands-on training in affordable housing compliance, including LIHTC and 4d.
• Paid certification support, including COS and TCS.
• A clear, milestone-based path to Assistant Business Manager.
• A disciplined, process-driven environment where precision and curiosity are recognized.

Pay

$50,000 to $52,000 DOQ, plus quarterly bonus potential.

Schedule

Full-time, typically Monday through Friday, on-site.

Working Conditions

• Occasional evening or weekend availability for resident events or emergencies.

Compensation

$50,000 to $52,000 DOQ, plus quarterly bonus potential.

Application

To apply, submit your application using the Apply button on this page. It takes just a few minutes. Follow the steps to complete a short Culture Index Survey and we will review applications weekly.