HOUSING TENANT RESIDENT COORDINATOR

Essential Duties, Functions And Responsibilities

• Assists the Housing Manager to coordinate operation, upkeep, and utilization of family housing.
• Assists Housing Maintenance in order to ensure timely maintenance, alteration, minor construction, painting, repairs and inspections for incoming tenants.
• Assist the Maintenance Mechanic Leader with the pre-vacating, vacating, and assignment inspections; develop deficiency reports and note on internal tenant tracking system.
• Prepares invoices for monthly rental charge, pet fees, and move-in fees, tenant property damages that exceed normal wear and tear or when tenant vacates housing. Coordinates with Finance-Accounts Receivables on such bills for collection and final close out.
• Aids the Housing Manager in coordination of tenant rental insurance requirement and enroll tenants. Maintain enrollment and cancellation records for all tenants.
• Aid the Housing Manager with Shared Housing for all students and contractors that includes move-in/out process, invoicing, security deposit return and scheduling for future tenants.
• Coordinate tenant move-out that accounts for unpaid fees, scheduling final payments, utility closure, security deposit return, inspection and rental insurance cancellation. Process security deposit return after reconciling.
• Receives and processes routine tenant complaints or requests for repair or maintenance of inoperative, damaged, or broken fixtures, furnishings, equipment, or structures, and refers difficult situations to the Housing Manager.
• Maintain eligibility lists and assist the Housing Manager in the assignment of housing in accordance with established policies, procedures or instructions. Prepare monthly reports concerning housing occupancy, vacancy, assignments and other related activities.
• Coordinate the storage, handling, inventory, and movement of furniture, furnishings, or equipment between warehouse and tenant housing.
• Aid with the Housing Master Key Control System for all FDIHB Housing Units and produce reports as requested by the Housing Manager.
• Maintain department equipment inventory control that are issued to staff and provide periodic inventory. Recommend new/replacement of equipment when necessary.
• Aid the Inventory Clerk in generating and closing out work orders in Computerized Maintenance Management System for monthly reporting.
• Serve as the designated supervisor for all on-call urgent maintenance on rotating basis.
• Aid the Housing Manager with scheduling and coordinating housing inspections necessary for proper processing for tenants vacating/occupying FDIHB housing.
• Participate in annual housing inspections when scheduled.
• Keep up with the weekly safety training for the housing department.
• May serve as supervisor when delegated.
• Counsel prospective and current tenants with regard to tenant rights, privileges, and responsibilities.
• Provide FDIHB Housing Rules & Regulations and other housing related directives to FDIHB tenants, Administration, the community and to new employees during pre-employment and/or orientation.
• Participate in Annual Housing Inspections with the Quarters Maintenance Supervisor.
• Perform other duties assigned.

Experience

• Two (2) years’ work experience with tenant relations services that includes the client intake process, daily operations of residential communities and coordination of housing assignments.

Education

• Associate's degree in business administration or related field, or equivalent experience.

Contact Information

Please email degree, transcripts, license and certifications to Glenda.Jim@fdihb.org

Navajo/Indian Preference

NAVAJO/INDIAN PREFERENCE FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally-recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.