Tenant Coordinator

About the role

HANAC, Inc. (Hellenic American Neighborhood Action Committee) is a multi-faceted nonprofit organization founded in 1972 to serve vulnerable populations throughout New York City. We are committed to providing high-quality social services to improve the lives of those in need.

Key Responsibilities

• Assess and develop individual care plans, coordinate case management needs, work with collateral providers and natural supports to build networks of supports, and coordinate care plan meetings as necessary.
• Regular contact with clients and ongoing coordination with all referred service providers.
• Develop and facilitate counseling sessions with clients as needed.
• Provide advocacy and resource linkages as required.
• Create curriculum and training to educate building staff on the unique needs of the target population.
• Promote program-wide community and culture building activities including planning events, celebrations, and activities to contribute to an inclusive living environment.
• Written reports as required by program standards as well as timely, accurate record keeping and data collection.
• Provide customer service for tenants, including applying for benefits and entitlements, healthcare coordination, assist in the completion of rental money orders/checks, ensure tenant problems and members of the team have addressed concerns in a timely manner.
• Completion of Initial Intake, assessment, and file consent form in a timely manner.
• Completion of updated assessments when any medical or social changes take place.
• Conduct periodic home visits/wellness checks for tenants with special needs or circumstances.
• Maintain daily case assistance log.
• Completion of detailed progress notes in a timely manner.
• Completion of detailed monthly reports for HPD in a timely manner.
• Assist Supervisor and/or Program Director as needed.

Requirements

• Bachelor’s Degree in Social Work or a related field, OR at least two years of college with demonstrated experience working with aging populations
• Knowledgeable in public benefits and entitlements for low-income seniors
• Proficient in Microsoft Office
• Strong interpersonal, organizational, and problem-solving skills
• Detail-oriented, dependable, and capable of working both independently and collaboratively
• Bilingual preferred (Spanish, Chinese, or Korean)