Resident Care Supervisor

About the role

The Detroit Free Press has ranked Homestead as a TOP WORKPLACE, and we are hiring a Resident Care Supervisor for our Senior Living Facility in Westland.

Responsibilities

• Act as a key point of contact for residents, business leaders, managers, and families to ensure that company goals and milestones are met.
• Lead the caregivers with a positive attitude and respond to all the needs of the residents.
• Maintain employee files
• Review shift supervisor checklists
• Cover open shifts as needed, including call offs
• Keep on-call phone
• Assist residents with care dressing, bathing and toileting
• Follow up on issues, review 24 hours logs -corrective actions for med errors, absences, etc.
• Assess any care complaints
• Payroll - review for missed punches, missed lunches etc. and follow up
• Enter shift pick-ups and shift trades
• Create schedules for staff and prepare shift assignments
• Schedule and interview applicants
• Conduct QA audits, review Incident reports/med errors and put interventions/training in place - involve nurse as necessary
• Meet with each new admit to discuss needs and expectations, audit of med waiver and private pay charting, updates to med waiver counselors, med cart audit every other week
• Order clinical supplies
• Conduct monthly care audit on all resident assistants, conduct monthly med pass audit on all med tech’s
• Ensure government forms are completed and correct

Requirements

• Prior experience managing a senior living facility (2 years)
• Dementia unit is a plus
• Able to be on-call for all three shifts, as needed
• Able to handle multiple priorities effectively and delegate responsibilities to the appropriate individuals
• Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
• Proficient in organizational, time management skills
• Demonstrates good judgment, problem solving and decision-making skills
• Demonstration of proficiency in computer skills
• Ability to work weekends, evenings and flexible hours as needed for resident care/services, must be available to our residents at peak service times and as needed