Resident Care Coordinator

Position Summary

The Resident Care Coordinator (RCC) supervises and evaluates the care of residents in a memory care and assisted living facility. Schedules and trains care staff, and ensures the clinical services are delivered in accordance with regulations and professional standards.

Essential Job Functions

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met.
• Cook up follow-up appointments and refer patients to specialists as needed.
• Looks for ways to improve the quality of patient care provided by the facility.
• Works to create efficient systems and workflows within the clinic.
• Attends departmental meetings and stays up to date on all business initiatives related to the clinic.
• Meets with patients and patient families to ensure their needs are being met and resolves any issues or complaints that arise.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Attends all required all staff meetings.
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Requirements

• CNA, or HCA license.
• Previous experience in assisted living.
• A high school diploma or equivalent.
• Maintains CPR and First aid certifications.
• Maintains basic computer skills.
• Flexible schedule, including weekends, holidays, and overtime.
• Positive and appropriate communication skills.
• Strong understanding of the English language.

Physical Demands

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.