Residency Coordinator

About the role

Under minimal supervision, the Residency Coordinator I reviews applications for resident classification (non-resident tuition waivers, HB 102, HB 144, WUE, Western Undergraduate Exchange eligibility) to determine student residency status. The role provides guidance and training on Utah residency policies, responds to residency-related inquiries, maintains records and documentation, and coordinates with the Utah System of Higher Education and internal partners on residency matters. It also processes residency applications, updates Banner residency coding, and collaborates with departments such as Veteran Services, Dream Center, Summer Bridge, and Athletics on outreach efforts.

Responsibilities

• Review and evaluate applications for resident classification, nonresident tuition waivers, and WUE eligibility.
• Apply Utah residency law, Utah System of Higher Education policies, and institutional procedures when making residency determinations.
• Communicate residency decisions and requirements to students, applicants, and stakeholders.
• Maintain accurate residency documentation and student records in compliance with FERPA and GRAMA.
• Process residency updates and maintain residency coding in Banner.
• Provide training and guidance regarding residency policies and procedures.
• Collaborate with various departments in Student Affairs and Business Services on residency-related matters.
• Support outreach efforts and provide residency information to prospective and current students.
• Generate and maintain residency-related reports as needed.
• Perform other duties as assigned.

Requirements

• Associate degree in education, educational psychology, sociology, communications, ethnic studies, or related field.
• Zero-to-two years of direct professional experience (experience may be traded for education on a 2:1 ratio).

Qualifications

• Bachelor’s degree in a related field.
• Experience working in a higher education environment, particularly two-year schools.
• Bilingual or multilingual ability.
• Experience with Banner or other SIS systems.

Knowledge

• Policies and procedures outlined by Utah System of Higher Education R512 policy.
• Needs of economically and educationally disadvantaged populations; process and policies for HB102, HB144/118, DACA, and undocumented students.
• Computer database software such as Banner, Etrieve, Salesforce, Enrollment Rx, Microsoft Office Word, PowerPoint, and Teams.
• Basic office procedures including imaging, record keeping, and customer service.

Skills and Abilities

• Data entry.
• Ability to prioritize workload, work under pressure, and communicate well with staff and students.
• Maintain compliance with Family Educational Rights and Privacy Act (FERPA) and GRAMA.
• Organize time, activities, and projects productively.
• Communicate effectively and timely with students, administrators, and policymakers.
• Work effectively with individuals of broad and differing backgrounds.
• Make sound and timely decisions and defend them effectively.
• Articulate laws and policies diplomatically.
• Write concise, timely, and understandable instructions and procedures.
• Adapt and implement new policies and procedures.
• Work effectively under pressure and within computerized information systems.
• Understand and work within requirements for Utah residency law and policies.
• Ability to communicate effectively with a broad range of diverse people and maintain good working relationships across the College.

Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.