Resettlement Navigator

About the role

Resettlement Navigators serve as a central point of support for refugees and New Americans during their resettlement journey. Assignment-based team members help connect individuals and families to critical community resources while supporting successful integration and self-sufficiency.

Responsibilities

• Assist individuals and families with housing, benefits, healthcare, employment, and community services
• Support pre-arrival and arrival coordination, including apartment setup and airport pickups
• Help clients navigate cultural adjustment and access community resources
• Collaborate with community agencies and partners to coordinate referrals
• Maintain documentation, case notes, and client records
• Support specialized service areas such as housing, mental health, employment, elder care, or school support

Requirements

• Bilingual candidates and individuals with lived experience similar to the populations we serve are strongly encouraged to apply, particularly those who speak Swahili, Kinyarwanda, or other community languages
• This position is based in Concord, NH and requires local travel within the community

Qualifications

• Passion for helping others and strengthening communities
• Strong communication and relationship-building skills
• Ability to thrive in fast-paced, people-centered environments
• Creativity, adaptability, and compassion
• Comfort working with diverse populations and community partners

Skills

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to handle sensitive and confidential information

Benefits

• Mission-driven work that matters
• Immediate community impact
• Collaborative and supportive team environment
• Opportunity to build human services experience
• Potential pathways to future opportunities

Pay

Details TBA

Schedule

Flexible assignment-based opportunities