Reserve Teller

About the role

The Reserve Teller provides exceptional customer service while processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures across multiple branch locations. This role is responsible for balancing daily transactions, ensuring security for assigned cash and documentation, and rotating job assignments across branches on a consistent basis.

Responsibilities

• Process teller transactions including deposits, cashing checks, withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption.
• Receive checks and cash for deposits; examine checks for negotiability and proper endorsements; verify customer and account information such as dates, bank names, identification of payees, legality of documents, and accuracy of deposit slips.
• Verify written and numerical amounts, confirm sufficient funds, and prepare monetary instruments.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
• Review customer accounts and answer basic questions about account activity.
• Count currency, coins, and checks manually or using currency-counting machines; prepare items for deposit or shipment.
• Maintain accurate transactional journals by listing all incoming and outgoing cash by denomination and using proper transaction functions.
• Enter customer transactions into computer systems to record transactions and issue receipts.
• Balance currency, coin, and checks in cash drawers at the end of each shift using computers, calculators, and transactional journals.
• Identify transaction discrepancies when debits or credits do not balance; arrange monies received in cash boxes and coin dispensers by denomination.
• Explain, promote, or sell consumer products or services.
• Adhere to cash pay limits and comply with federal, state, and internal regulations, including Bank security guidelines and procedures.
• Elevate suspicious activity to supervisory staff and/or the BSA department as required.
• Complete compliance and technical training workshops as assigned.

Requirements

• High School Diploma or equivalent required.
• Preferred candidate will have 6 months or more teller experience within the past three years.
• Professional business attire required.
• Must travel to various bank locations.
• Some Saturday hours are required.

Knowledge and Skills

• Clear understanding of English (spoken and written).
• Basic mathematics skills.
• Customer service skills.
• Critical thinking, judgment, and problem-solving skills.
• Ability to actively listen and learn.
• Ability to use oral communication techniques to sell products or services.
• Ability to respectfully communicate with supervisors and coworkers.
• Ability to effectively deal with unpleasant, angry, or discourteous people.

Regulatory and Procedural Knowledge

• Regulation CC, Regulation DD, Regulation D, Regulation E
• Bank Secrecy Act
• Security/Robbery Procedures
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedures
• Hand delivered Merchant Bags Procedures
• Night Drop Depository Procedures
• Complaint Documentation Policy

Equipment Operated

• Desktop computers
• Currency machines
• Scanners
• Standard office equipment

Physical Requirements & Work Environment

• Requires repetitive movement.
• Requires standing and/or sitting for prolonged periods of time.
• Requires lifting up to 40 lbs.
• Requires using hands to handle, control, or feel objects.
• Office setting with controlled temperature.