Service Associate - Reserve (Teller)

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and foster customer advocates.
• Contribute to overall banking center operations by:
• Balancing cash, handling daily transactions, managing the vault, and operating ATMs.
• Understanding and ensuring compliance with regulations and reporting requirements.
• Following information security policies and verification procedures to protect customer privacy.
• Aid in opening and/or closing banking centers.
• Participate actively in a high-performing sales environment by:
• Selling bank products, making customer referrals, and supporting sales goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Qualifications

• Knowledgeable about all bank products.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.

Skills

• Excellent customer service skills.
• Strong organizational and attention to detail skills.
• Basic knowledge of banking and financial products.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) plan.
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.

Pay

• Base pay plus bonuses.

Schedule

• Flexible schedule to accommodate banking center operations.

Benefits

• Additional benefits include paid time off, health insurance, retirement plans, and professional development opportunities.

About the Role

To be successful in this position, you will need to have a high school diploma or equivalent, 3 months of sales, cash handling, or related experience, and a strong understanding of bank products.

First Merchants

First Merchants offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan, health savings and flexible spending accounts, vacation/sick time, paid holidays, paid parental leave, and tuition reimbursement. Additionally, we offer additional benefits such as paid time off, health insurance, retirement plans, and professional development opportunities.

Company Overview

First Merchants is dedicated to enhancing the financial wellness of the diverse communities we serve. Our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. We are committed to attracting and engaging a diverse workforce and fostering an inclusive and belonging culture.