Service Associate - Reserve (Teller)

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and foster customer advocates.
• Contribute to overall banking center operations by:
• Balancing cash, managing daily transactions, maintaining the vault, and operating ATMs.
• Understanding and ensuring compliance with regulations and reporting requirements.
• Following information security policies and verification procedures to protect customer privacy.
• Aid in opening and/or closing banking centers.
• Participate actively in a high-performing sales environment by:
• Selling bank products, making customer referrals, and supporting business goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Qualifications

• Knowledgeable about all bank products.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.

Benefits

• Base Pay Plus Bonuses.
• Medical, Dental, and Vision Insurance.
• 401(k).
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.

Pay

First Merchants offers competitive base pay plus bonuses.

Schedule

Hours may vary based on department needs.

Skills

• Excellent customer service skills.
• Strong communication and problem-solving abilities.
• Knowledge of bank products and services.
• Ability to work independently and as part of a team.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k).
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.

Company Information

To be successful in this position, we require the following:

• A High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants is dedicated to enhancing the financial wellness of diverse communities through meaningful service and impact. Our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. We are committed to attracting and engaging diverse teammates and fostering an inclusive culture.