Service Associate - Reserve (Teller)
Responsibilities
- Provide excellent customer service by responding to customer requests for banking transactions.
- Answer customer inquiries and resolve problems with solutions that meet the customer’s current needs.
- Build customer loyalty and create customer advocates.
- Contribute to overall banking center operation by balancing cash, daily transactions, vault, and ATM.
- Understand and ensure compliance with regulations and reporting requirements.
- Follow information security policies and verification procedures to protect customer privacy.
- Assist with opening and/or closing the banking center.
- Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and supporting sales goals.
- Stay knowledgeable about all bank products.
- Participate in daily/weekly meetings and coaching sessions.
Requirements
- High School Diploma or Equivalent.
- 3 months of sales, cash handling, or related experience.
Benefits
- Medical, Dental, and Vision Insurance.
- 401k.
- Health Savings and Flexible Spending Accounts.
- Vacation/Sick Time.
- Paid Holidays.
- Paid Parental Leave.
- Tuition Reimbursement.
- Additional benefits, including bonuses.
About Us
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses, and other organizations. Our Vision, Mission, and Team statement reflect and reinforce that authentic service philosophy.
Our Vision: To enhance the financial wellness of the diverse communities we serve.
Our Mission: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."