Service Associate (Teller)

About the role

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

Responsibilities

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions
  • Answering customer inquiries and problems with solutions that meet the customer's current needs
  • Continually building customer loyalty and customer advocates
• Contribute to overall banking center operation by:
  • Balancing cash, daily transactions, vault and ATM
  • Understanding and ensuring compliance, regulations and reporting
  • Following information security policy and verification procedures to protect customer privacy
  • Assisting with opening and/or closing banking center
• Actively participate in a high performing sales environment by:
  • Selling bank products, making customer referrals and other activities to support the goals
  • Knowing about all bank products
  • Participating in daily/weekly meetings and coaching sessions

Requirements

• High School Diploma or Equivalent
• 3 months of sales, cash handling, or related experience

Benefits

• Base pay PLUS bonuses
• Additional benefits offered