Service Associate (Teller)

About the role

This position focuses on providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

Responsibilities

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions.
  • Answering customer inquiries and problems with solutions that meet the customer’s current needs.
  • Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
  • Balancing cash, daily transactions, vault, and ATM.
  • Understanding and ensuring compliance, regulations, and reporting.
  • Following information security policy and verification procedures to protect customer privacy.
  • Assisting with opening and/or closing the banking center.
• Actively participate in a high-performing sales environment by:
  • Selling bank products, making customer referrals, and other activities to support goals.
  • Knowing about all bank products.
  • Participating in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Pay

Base pay plus bonuses.

Benefits

Additional benefits are offered.

About Us

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses, and other organizations.

• Vision: To enhance the financial wellness of the diverse communities we serve.
• Mission: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
• Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."