Service Associate (Teller)

About the role

This position focuses on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the financial needs of bank customers.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer's current needs.
• Continually build customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Aid in opening and/or closing banking center operations.
• Participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Sales skills.
• Cash handling skills.

Benefits

• Additional benefits offered by First Merchants.

Pay

• Base pay plus bonuses.

Schedule

• Flexible schedule to accommodate banking center operations.

Benefits

• Health insurance options.
• Retirement savings plan.
• Employee assistance program.

First Merchants

We support you so you can exceed personal production goals while delivering a meaningful customer experience. We are guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.