Reserve Teller

Job Summary

About the role

The Reserve Teller will provide exceptional customer service by processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures while servicing multiple branch locations.

Responsibilities

• Process various teller transactions such as deposits, cash checks, cash withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption.
• Receive checks and cash for deposits, examine checks for negotiability and proper endorsements, verify customer and account information, prepare and verify monetary instruments.
• Maintain accurate transactional journals by correctly listing all incoming and outgoing cash by denomination, utilize proper transaction functions.
• Enter customer transactions into computer to record transactions and issue computer-generated receipts.
• Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals.
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Explain, promote or sell consumer products or services.
• Adhere to cash pay limits.
• Comply with federal, state and internal regulations.
• Comply with Bank security guidelines and procedures.
• Complete compliance and other technical training workshops as assigned.

Requirements

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people
• Equipment Operated: Desk Top Computers Currency Machines Scanners Standard Office Equipment (copiers, fax machines)
• Physical Requirements & Work Environment: Requires repetitive movement Requires standing and/or sitting for prolong periods of time Requires lifting up 40lb Requires using hands to handle, control or feel objects Office setting w/controlled temperature

Qualifications

• High School Diploma or equivalent required
• Preferred candidate will have 6 months or more cash handling or customer sales/service experience

Skills

• Professional business attire
• Must travel to various bank locations
• Some Saturday hours are required

Benefits

N/A

Pay

N/A

Schedule

N/A