Teller (Member Account Rep)

About the role

If you’re driven by connection and purpose, this role is your chance to make a real impact. As a Member Account Representative, you’ll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals.

Responsibilities

• Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members
• Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
• Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience
• Process a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance
• Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling
• Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
• Represent the credit union at sponsored community events to promote positive engagement
• Participate in volunteer activities within the local community to support and enhance the credit union’s presence

Requirements

• Service Oriented: Take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations
• Empathetic & Inclusive: Listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued
• Solutions Minded: Remain positive and focused on finding answers, whether you’re solving a problem or offering the right product or service
• Reliable & Flexible: Take ownership of your work and remain steady and flexible in a fast-paced, evolving environment

Qualifications

• While this level of expertise will generally be attained with a minimum of one year in a previous customer service role and High School Diploma/GED, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of financial products and services
• Basic computer literacy, including proficiency with Microsoft Office applications

Benefits

• Competitive compensation starting at $18-$19 per hour, depending on experience, education, aptitude & equity
• Part-time schedule, including every Saturday

Pay

• $18-19 per hour (depending on experience, education, aptitude & equity)

Schedule

• Part-time schedule, including every Saturday