Reservations Coordinator
Job Description
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter rooming lists while ensuring accuracy, as required
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.)
Communicate with Front Office/Guest Services team to ensure requests are followed through
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Qualifications
- Previous customer related experience required
- Previous Property Manager System (Opera) experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities