Reservations Coordinator

Summary of Responsibilities

• Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
• Process special billing requests
• Avoid errors and ensure accuracy
• Handle no shows, facilitate communication between departments
• Test calls to Global Reservation Center
• Liaise with Sales team in coordinating group bookings
• Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
• Maintain room inventory and notify Reservations Manager of any immediate changes
• Run daily reports and complete daily shift task list
• Assist with other duties assigned
• Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
• Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
• Complete office administrative duties where required

Requirements

• Minimum 1 year as a reservations agent or 2 years in a customer service position
• Must have experience in hospitality with an understanding of operations
• Opera experience preferred
• Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
• Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
• At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
• Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word
• Must be able to work a flexible schedule (days, nights, weekends, and holidays)
• This position is required to be on site five days a week

Qualifications

Minimum high school diploma or equivalent. Must have a valid driver’s license and reliable transportation.

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation
• Ability to work independently and as part of a team
• Computer literacy, especially Microsoft Office Suite

Benefits

Accommodations, meal allowances, and other benefits as outlined in the company policy.

Pay

$32 - $37 per hour (Hourly Rate)

Schedule

Flexible schedule (days, nights, weekends, and holidays)