Reservations Coordinator

About the role

The Reservations Coordinator acts as the primary resource for the operational and administrative functions of Group Block Management, ensures that all Group Bookings are handled and processed efficiently and accurately through consistent interactions with the Sales, Events and Front Office Teams in addition to assisting the Reservations Manager in managing the department's day-to-day activities when asked.

Responsibilities

• Prepares for guest arrival by blocking specialty room types, confirming guest preferences, and ensuring accurate billing is set up for future reservations
• Work with Event Planning Managers and Group Clients to process group rooming lists, reservation and room block changes, and set up appropriate group billing – according to contract and email history
• Understands the working relationship between the sales/events, reservations and operations departments to uphold customer satisfaction
• Create and maintain files on group bookings including weekly group audit, detailing group resumes and completing post-con reports in a timely manner
• Attend Pickup Meetings with Sales and Event Planning teams
• Seek approval for room block adjustments as needed
• Attend Pre-Cons for incoming groups and reports information provided back to the team
• Maintains a working knowledge of World of Hyatt loyalty program and the benefits provided to our elite members. Explores opportunities that drive profit, create value for guests and encourage innovation
• Serve as a liaison with the accounting department to ensure any billing adjustment requests are completed
• Support reservation agents by taking group and leisure/transient reservation phone calls and assisting with any daily tasks if asked
• Provides assistance to our Central Reservations team by taking calls for both transient and group reservations as needed
• Assists in completing the daily reservations departmental checklist

Requirements

• Strong attention to detail
• Time Management
• Ability to Multi-Task while maintaining accuracy
• Problem Solving/Deductive Reasoning
• Ability to execute tasks independently and efficiently
• Display tactful customer service skills over the phone and via email

Skills

• Preferred Microsoft Windows Office Suite Skills, mainly Excel and Outlook
• Systems Knowledge: Microsoft Excel and Outlook, Opera (PMS and Configuration), Reserve (Reservations, Inventory and Group Maintenance Screen), Third Party Extranets (Expedia, Booking.com, Passkey, OnPeak, Event Connect, etc), Sertifi systems

Benefits

• 12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outlets
• Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation days
• Uniform provided and laundry is taken care of in house
• Connect with thousands of National and Local Partners for Various Discounts
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations
• Access to "Headspace App" for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year
• Education assistance of up to $1,000 per year toward personal growth and development

Qualifications

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for hospitality
• A true support for our customers