RESERVATIONS COORDINATOR

Job Summary

This is an onsite role. Candidates may be based at a Wells Fargo location in any of the following cities: Minneapolis, MN, St. Louis, MO, Des Moines, IA, Charlotte, NC, and Irving, TX (Las Colinas)

Reservationist Responsibilities

• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations
• Responsible for responding and processing all incoming event requests and e-mails
• Answering calls on the inbound call line
• Handles meeting room bookings, utilizing reservation system and focuses on strategic assignment of meeting space to maximize utilization
• Sends initial confirmations to customers to confirm basic details of their meetings
• Communicates and assists customers with reservation process including how to book space, reservation window, and other direct access resources
• Able to quickly identify escalation points of reservations in regards to C-Suite events, Meeting and Events, Multi-City events
• Modifies reservations as needed/and or requested by Connections customers
• Processes cancellations in a timely fashion
• Delivers consistent customer interactions across e-mail, instant messaging and phone utilizing uniform terminology, consistent e-mail templates and standardized workflow processes
• Delivers consistent, outstanding customer service experience utilizing Platinum Service Standards
• Serve as additional in person support for Connections center should the need arise, assisting with room set-up, catering placement, and in person customer communications
• Preform additional duties as assigned by manager

Minimum Qualifications

• Outstanding customer service skills
• Superior verbal and written communications skills
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Able to work independently, prioritize effectively and make decisions when faced with ambiguity
• Able to work a flexible schedule to include evening hours
• Able to remain mobile and/or at a computer for extended periods during the workday
• Must be able to lift 25 pounds

Preferred Skills

• Work experience with reservation software programs
• Knowledge in technical/audiovisual equipment including Zoom or Teams
• Communications, Event Planning or Hospitality Background

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.