Reservations Coordinator

Responsibilities

• Use yield management polices to maximize revenue and occupancy via reservation sales
• Review all inbound reservations, detailing for packages, monitoring for duplicates and processing deposits
• Process reservations from the Sales Team
• Reconcile monthly Commissions
• Daily monitoring of OTA extranet to reconcile cancellations & no-shows
• Daily monitoring of reservation rate modifications and creation of reservations to ensure accuracy & rate maximization
• Liaise with Front Office Team and Revenue Management to attain perfect sells
• Be creative and think outside the box to create memorable experiences for our guests
• Handle rooming list entry including awarding contractual concession assignment and establishing accurate billing
• Utilize interpersonal skills to communicate with group contacts or Sales Team regarding room block issues/concerns, cut-off dates, special needs/request, distribution of rooming lists
• Anticipate group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submitted
• Recognize and manage group requests that fall outside of the contracted room block in a professional manner, communicating these requests to Revenue Management and Group Sales
• Create rate codes, update and maintain records of all rates and rate configuration in the CRS and PMS
• Prepare weekly and monthly revenue management reports
• Work well on a team and independently while being accountable for work performed and maintaining positive relationships with all hotel departments
• Provide a unique and personal reservations experience for every single guest or potential guest while following company policy and service standards
• Support the Sales Team by setting up rate codes, profiles, booking links, monitoring cutoff dates, rooming list entry, special requests and billing
• Effectively communicate any pertinent info to the proper department and ensure open and productive communication is consistently practiced
• Participate in daily RevMax/Reservations team meeting as well as weekly interdepartmental meetings as assigned by DORM
• Create, manage and assist with Gift Certificate program for trades, guest recovery etc.
• Receive and process all revisions to group bookings in the PMS and other external systems
• Assist in the maintenance of any software programs which contribute to the management of room revenue, including HMS, Delphi, SynXis and all extranets
• Work closely with the Director of Sales & Marketing, the Director of Revenue Management and Front Office Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total room revenue
• Maintain and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency

Qualifications

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required; 4-year college degree preferred
• Minimum one year of hotel or reservations experience
• Ability to clearly and pleasantly communicate in English
• Proficient in MS Word, PowerPoint, Outlook and Expert in MS Excel
• Strong reading and writing abilities are required