Reservations Coordinator

Responsibilities

• Answer incoming reservation calls.
• Complete reservation forms and enter cancellations, modifications, and reservations in the computerized reservation system.
• Run all deposits owed on future reservations.
• Contact Travel Agencies and Guests for appropriate payment.
• Respond to all incoming emails in a timely manner.
• Communicate to guests when deposits are not going through.
• Process all cc auth forms for future reservations.
• Process all refunds to guests who cancelled in the appropriate time.
• Absorb and process both FIT/Wholesale reservations and group reservations.
• Check availability and rates on a continuous basis.
• Perform other related duties as assigned.

Qualifications

• Well organized and demonstrated strong problem solving skills.
• Detailed oriented and well organized.
• Ability to operate multiple reservation systems.
• Knowledge of room count information and basic functions of hotel operations.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.

Benefits

• Bilingual highly desireable.

Pay

• Commensurate with experience.

Schedule

• TBD.