Reservations Agent - Hotel Commonwealth

About the role

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Uses selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Responsibilities

• Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
• Gathers needed information from customer in order to confirm reservation.
• Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operates reservations system by entering and accessing data in order to provide callers with accurate information.
• Completes daily checklist functions.
• Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
• Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
• Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Manages resources including franchise systems, yield systems and tracking systems.

Requirements

• High school diploma or equivalent.
• No previous experience required.
• Basic customer service skills and PC operation.
• Extremely adept communicator and fluent in oral and written English.
• Able to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Able to use tact and understanding when dealing with demanding customers.
• Able to memorize facts and figures.
• Able to be organized and display patience when handling more than one call at a time.
• Able to be friendly, enthusiastic and helpful.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read small details on computer screen, detailed computer printouts and written communications.
• Ability to use computer keyboard and handle written material.
• Ability to communicate and to follow written or verbal instruction.

Skills

• Customer service skills.
• PC operation.
• Effective communication.
• Reservations system operations.
• Reservation reporting.
• Special room request management.
• Customer service training.

Benefits

Exceptional Benefits & Perks: Explore & Save, Comprehensive Health Coverage, Prime Location, Fuel Your Shift, Commuter Benefits, Join a Culture That Celebrates You.

Pay

USD $31.00 - USD $31.00 /Hr.