Reservations Agent - Full Time | Medical, Dental, Vison after 30 days, Paid Vacation, Free Room Nights and More!
Hyatt Regency · Jacksonville, FL · 2 wk ago
HealthcareFull-time
About the role
A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, providing guest with hotel facility information and answering questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.
Responsibilities
- Handle guest room reservation requests for the hotel
- Provide guest with hotel facility information and answer questions relating to the hotel and local area
- Block rooms, enter group rooming lists
- Post prepayments, bill no-show reservations
- Answer all incoming calls
- Handle guest mail and faxes
- Take messages for guests
Qualifications
- Good typing skills
- Pleasant attitude and excellent phone demeanor
- Works well under pressure
- Customer service experience required
- Excellent communication skills required
Company Benefits
- Medical, Prescription, Dental, and Vision Insurance (after 30 days)
- 401(k) with Company Match
- Free & Discounted Room Rates
- Paid Vacation, Sick Days, New Child leave
- Free Meal
- Global Career Opportunities & Growth
- Tuition Reimbursement
- Employee Stock Purchase Plan
Pay
Not specified
Schedule
Not specified