Reservations Agent - Full-time

Job Summary

The Reservations Agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.

Job Specifications

• Onsite: Black Desert Resort

• Shift & Schedule Availability: Year-Round / Full-Time

• Pay Rate: $15 - 17/hour

Responsibilities

• Handle incoming calls and emails for room reservations, modifications, and cancellations.

• Provide detailed information about resort amenities, services, room types, and rates.

• Use the reservations system to check availability and book reservations accurately.

• Aid guests with special requests and inquiries in a professional and courteous manner.

• Collaborate with other resort departments to ensure guest requirements are met.

• Process reservation-related paperwork and maintain accurate records.

• Follow up on guest bookings and confirmations.

• Identify and maximize room sales opportunities to enhance revenue.

• Address and resolve any issues or concerns that arise during the reservation process.

• Maintain up-to-date knowledge of resort events, promotions, and policies.

• Other duties as assigned.

Qualifications

• Previous experience in customer service or reservations is preferred but not required.

• Strong verbal and written communication skills.

• Proficiency in computer systems and ability to learn reservation management software.

• Excellent phone etiquette and customer service orientation.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Detail-oriented with good organizational skills.

• Flexibility to work in shifts, including weekends and holidays.