Full Time - Reservations Agent

Job Summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at Saint John’s Resort. Schulte Hospitality Group is committed to hospitality, respect, authenticity, and continuous improvement.

What's In It For You?

• Part of a team committed to an inclusive, employee-focused workplace invested in your development
• A rewarding, fun, and flexible work environment
• Exciting perks including free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust benefit package, and discounts on various products and services
• Opportunities for career growth within the company
• A competitive salary and benefits package

Job Duties And Responsibilities

• Accurately process and input guest reservations into the system in a timely manner
• Respond to guest inquiries regarding room rates, hotel amenities, outlets, and room locations
• Maintain up-to-date knowledge of reservation systems and phone operations
• Professionally handle guest special requests, ensuring exceptional service and follow-through
• Manage advance deposits and maintain accurate reservation and payment records
• Prepare and process required documentation according to company standards
• Address guest concerns and complaints with empathy, professionalism, and a solution-oriented approach
• Collaborate with team members and perform additional duties as assigned by the Reservations Supervisor or Manager

Education And Experience

• A high school diploma or equivalent required
• Minimum of six (6) months of prior reservations or front office experience in a full-service hotel or related environment preferred
• Experience with Opera PMS strongly preferred
• Equivalent combination of education and experience may be considered

Knowledge, Skills And Abilities

• Demonstrate proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Utilize working knowledge of Opera PMS (preferred)
• Maintain professionalism, diplomacy, and tact in challenging situations
• Apply strong attention to detail when managing complex record-keeping and administrative procedures
• Make sound, independent decisions with confidence
• Execute quick, effective decisions that support guest satisfaction and team success
• Operate moderately complex computer systems and troubleshoot basic software issues
• Resolve guest concerns and complaints with empathy, patience, and professionalism