Reservations - Reservations Agent - Full Time

About the location

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Responsibilities

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.
• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Requirements

• Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center.
• Successful candidate must possess legal work authorization in United States.
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills.
• Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired.
• Weekend & Holiday availability required.

Pay

Hourly Rate: $28.92

Earn More with Our Incentive Plan: Boost your hourly wage with the opportunity to earn an additional $1-$5 per hour (or more!) through our exciting incentive plan tied to suite sales. The more you sell, the more you earn!

Benefits

• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs