Reservations Agent

About the role

We are looking for a Reservation Agent to help our guests book their dream getaway at The Lodge at Whitefish Lake, an Averill Hospitality Resort. The Lodge is Montana's premier lakefront, leisure and outdoor activity destination, a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

Responsibilities

• Be present and available for reservations calls, spending the shift managing requests for new reservations, modifications to existing reservations, and responding to general questions about the property and the area.
• Secure new and modify existing reservations with high attention to detail and in accordance with established policies, following the Signature Service protocols for success.
• Check emails, respond in a timely and appropriate manner, and file according to established processes.
• Maintain a clean and tidy workstation.
• Complete the daily checklist and communicate any challenges and/or opportunities to the department leadership.

Qualifications

• High School diploma or equivalent.
• Experience in the hospitality industry is an asset.
• Familiarity with Whitefish and local attractions is an asset.

Skills

• Desire to provide exceptional guest experiences, a passion for quality, and attention to detail.
• Responds promptly to guests needs and takes ownership of the overall guest experience.
• Strong communication skills.
• Exhibit an attitude that encourages an open, stimulating, and trusting environment that reflects our Company Mission, Brand Promise, and Values.
• Computer literacy and the ability to learn programs and systems are integral to the role.
• Must be alert, able to interpret and follow instructions and guidelines set by the hotel's policy and procedures, keep commitment, and complete tasks of time.

Pay

$19 - $21 Hourly DOE.

Schedule

This position requires regular, reliable, and punctual attendance. A Reservations Agent may be scheduled to work up to 8-hours a day between the hours of 7 am and 7 pm any day of the week, in accordance with business needs. Working evenings, weekends, and holidays is required. This position is in-person in our office at the Lodge at Whitefish Lake. A Reservations Agent will typically be available during peak seasons.

Benefits

All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.