Reservation Agent

Why This Role Matters

Reservation Agent is a hands-on support role at Ventura Travel, focused on helping the team help travel-related requests move from research or inquiry through accurate documentation, coordination, and follow-up. This position supports the day-to-day customer, administrative, operational, or business workflows associated with Ventura Travel.

Day-to-Day Responsibilities

• Review traveler requests, booking details, destination research, supplier information, or itinerary changes.
• Keep names, dates, confirmations, preferences, and travel documentation accurate in shared systems.
• Follow up with travelers, suppliers, or internal teams when information or action is outstanding.
• Resolve routine questions and escalate complex booking or service issues with clear notes.

What Success Looks Like

• Travelers receive timely updates.
• Booking information stays accurate.
• Outstanding requests are followed through.
• Another team member can understand the status of a trip from the record alone.

Requirements

• Strong attention to names, dates, confirmations, and customer preferences.
• Clear customer communication and dependable follow-up.
• Confidence researching and organizing information across web-based tools.
• Ability to manage several requests without losing track of outstanding details.
• Comfort applying these habits to the responsibilities implied by the role title rather than treating the work as generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Schedule

Full-time. 100% remote within the United States.

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.